CX technology providers continue to roll out new capabilities in their platforms, but can you really start implementing technologies today that will transform your contact center – drastically improving call containment, reducing the need for human agents, revolutionizing self-service? Or is incremental change – an AI that’s essentially souped-up RPA – good enough for now (and the next 12 months)? In this keynote, you’ll learn what the prospects are for using AI to improve on traditional contact center metrics versus the potential that your contact center will actually look radically different a year from now. You’ll come away understanding what’s achievable, what to plan for, and how to pitch it to your enterprise leadership.

There’s no one-size-fits-all solution for using AI to transform enterprise CX, but there are guidelines, best practices, and key areas of focus. Stay with us immediately following our opening keynote, as CX expert Elizabeth Tobey of NICE joins Enterprise Connect program chair Eric Krapf for a conversation that will help position you for transformation. Elizabeth will describe what NICE is seeing as its customers race to deploy AI that makes an impact, elevating the customer experience to unprecedented levels – efficiently and securely for the enterprise.

Say goodbye to long development cycles and hello to instant automation. This session introduces CXone Mpower Agents, NiCE’s customizable AI agents built with a no-code AI agent builder that empowers anyone to create custom AI agents using their own data and goals. Join us for a look at how NiCE’s CXone Mpower Agents are changing the game for customer experience teams. Learn how to build AI agents in minutes using natural language prompts, automate tasks across the customer journey, and deliver measurable impact from day one.