This keynote will outline the strengths of an AI copilot and provide a real-world case study on how copilots have improved productivity within a specific enterprise.​

In the new era of AI, organizations are harnessing rich conversation data to fuel a new generation of AI-powered communications. Voice data is becoming a goldmine of insights that can transform businesses. From the table-stakes of transcriptions and summaries to the emergence of advanced, multimodal AI Agents, this keynote will highlight the key trends in the industry and various use cases from the latest innovations.
We’ll explore how voice data, when properly leveraged, can help businesses build better products, significantly improve customer satisfaction, and create unique differentiators for growth. This session will delve into how prior generations of IVR voice automation are being augmented by the emergence of new advancements in voice AI, enabling the handling of complex requests, automation of tasks, orchestration of business processes, and triggering of actions.
Join us for a look at the future of business communications where every conversation becomes a valuable data point, driving continuous improvement and strategic growth.

AI is now an integral component of business communications—really, it’s a competitive necessity. In this webinar, we will explore the forces fueling the Ai flywheel.

Join Hilary Burcell from Dialpad to learn how strategic implementation of the right Ai tools can enhance rather than replace human capabilities, creating a virtuous cycle of improvement across unified communications and contact center platforms that raises the bar on customer interactions.

Key discussion points include:

• Using Ai to amplify human empathy, creativity, and problem-solving
• Creating feedback loops that make Ai tools increasingly valuable over time
• Balancing automation efficiency with authentic human connection
• Measuring the impact of Ai-enhanced communications on business outcomes
• Real-world examples of Dialpad’s Ai solutions driving business transformation

AI copilots are quickly becoming must-haves in the contact center — guiding agents in real time, automating workflows, and driving efficiency. But while the potential is clear, many companies are still figuring out how to move from pilot programs to real, measurable impact.

In this panel, leaders from Brinks, CarMax, and Cox Communications share how they’ve successfully deployed AI copilots to transform operations and improve key metrics. You’ll get a behind-the-scenes look at what worked, what didn’t, and what they’d do differently.

We’ll cover:

• Real-world lessons: Common implementation challenges and how to navigate them
• Buy vs. build: How to choose the right strategy and partners
• Proven results: Tactics to improve KPIs like first call resolution, conversions, and customer satisfactionIf you’re exploring AI copilots or scaling an existing deployment, this session offers practical insights from those who’ve done it.

AI assistants for customer experience (CX) employees are maximizing employees’ effectiveness at delivering consistent, excellent customer experiences while also improving job satisfaction for agents and supervisors both. Processes such as onboarding new agents and getting a supervisor up-to-speed when an agent needs to escalate a concern can happen within a fraction of the time and effort with these AI-powered copilots. Learn about the efficiencies companies are uncovering by using these solutions and the various ways that AI assistants are being trained today.